Privacy & Cookies Policy

HKB Wiltshires · hkbwiltshires.co.uk · Last updated: 2nd June 2026

This policy explains how HKB Wiltshires ("we", "us", "our") collects, uses and protects your personal information when you visit our website, contact us, or instruct us to act for you. It also explains how we use cookies and similar technologies on our website hkbwiltshires.co.uk.

We are committed to protecting your privacy and handling your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

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PART A - PRIVACY POLICY

1. Who we are

HKB Wiltshires is the "data controller" responsible for your personal information. This means we decide how and why your information is used.

• Firm name: HKB Wiltshires
• Address: 21 Hall Quay, Great Yarmouth, Norfolk, NR30 1HP
• Email: info@hkbw.co.uk
• Website: hkbwiltshires.co.uk

If you have any questions about this policy or how we handle your information, please contact us using the details above.

2. The information we collect

Depending on how you interact with us, we may collect:

• Contact and identity details – such as your name, address, email address, telephone number and date of birth.
• Identification and verification information – such as proof of identity and address, which we are required to obtain by law (for example, to meet anti-money laundering obligations).
• Information about your matter – the details you provide so that we can advise or act for you, which may include financial, family, employment, property or other personal circumstances.
• Correspondence – records of our communications with you, including emails, letters and notes of meetings or calls.
• Website and technical information – limited information collected automatically when you use our website (see Part B — Cookie Policy).

3. How we collect your information

We collect information directly from you when you contact us, complete a form, or instruct us. We may also receive information from third parties such as other professional advisers, courts, public registers, regulatory bodies, or other parties involved in your matter.

4. How and why we use your information

We use your personal information to:

• provide legal advice and services to you;
• carry out identity, conflict and anti-money laundering checks;
• communicate with you and others involved in your matter;
• manage our relationship with you, including billing and account administration;
• comply with our legal, regulatory and professional obligations;
• keep proper records and respond to any complaints or claims; and
• maintain and improve our website.

We only use your information where we have a lawful basis to do so. Depending on the circumstances, our lawful bases include:

• Contract – to perform the services you have asked us to provide.
• Legal obligation – to comply with laws and regulations that apply to us.
• Legitimate interests – to run and manage our firm, provided your interests and rights do not override ours.
• Consent – where we have asked for and you have given your consent (for example, certain marketing communications). You can withdraw consent at any time.

5. Special category and criminal offence information

Because of the nature of legal work, we may need to handle more sensitive information about you - for example, information about your health, or relating to criminal allegations or proceedings. We only do so where the law allows, such as where it is necessary for the establishment, exercise or defence of legal claims, or where you have given your explicit consent.

6. Who we share your information with

We do not sell your personal information. We may share it where necessary to provide our services or meet our obligations, for example with:

• barristers, experts, costs draftsmen and other professional advisers instructed on your matter;
• courts, tribunals and other parties involved in your matter;
• our regulator and other authorities where we are required to disclose information;
• our auditors, insurers, IT and other service providers who support our firm; and
• any other party where you have asked us to, or where we are required to by law.

Where we use service providers, we put appropriate agreements in place to protect your information.

7. International transfers

We store and process your information within the UK wherever possible. If we ever need to transfer your information outside the UK, we will make sure it is protected by appropriate safeguards recognised under UK data protection law.

8. How long we keep your information

We keep your information for as long as necessary to provide our services and to meet our legal, regulatory and professional obligations. After a matter has concluded, we generally retain files for a set period (commonly several years, depending on the type of work) before securely destroying them.

9. Keeping your information secure

We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access, and we keep these measures under review.

10. Your rights

Under data protection law, you have rights in relation to your personal information, including the right to:

• be informed about how your information is used;
• access a copy of the information we hold about you;
• have inaccurate information corrected;
• ask us to delete your information in certain circumstances;
• restrict or object to our use of your information in certain circumstances;
• request the transfer of your information (data portability) in certain circumstances; and
• withdraw consent where we are relying on it.

Some of these rights only apply in certain situations, and there may be reasons we cannot fully comply with a request - for example, where we are required to keep information by law. To exercise any of your rights, please contact us using the details in section 1.

11. Cookies

Our website uses cookies and similar technologies. Please see Part B — Cookie Policy below for full details.

12. Complaints

We hope you will be happy with how we handle your information. If you have any concerns, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

• Website: ico.org.uk
• Helpline: 0303 123 1113

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology or the law. Any updates will be posted on this page with a revised "last updated" date.

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PART B - COOKIE POLICY

This Cookie Policy explains how HKB Wiltshires uses cookies and similar technologies on our website hkbwiltshires.co.uk. This section applies to all visitors to our website and is governed by the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR).

We may also use similar technologies such as pixels, tags, scripts and local storage, which operate in a similar way to cookies.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store information about your visit, such as your preferences or actions.

Cookies may be:

• First-party cookies – set by us
• Third-party cookies – set by external services we use
• Session cookies – deleted when you close your browser
• Persistent cookies – stored until they expire or you delete them

2. How we use cookies

We use cookies to ensure our website functions correctly. The only cookies we use are strictly necessary cookies, which are essential for the website to work and do not require your consent under PECR.

3. The cookies we use

The table below sets out the cookies used on this website, their purpose, and how long they are stored on your device.

3.1 Strictly necessary cookies

These cookies are essential for the website to work and cannot be switched off. No consent is required under PECR to set these cookies.

4. Your cookie choice and consent

When you visit our website, you may see a cookie banner. As we only use strictly necessary cookies, no consent is required. However, the banner allows you to review this policy and confirm your preferences.

You can change or withdraw your consent at any time using the cookie preferences link, or by contacting us using the details in section 7 below.

Please note that disabling certain cookies may affect website functionality.

5. Third-party cookies

We do not currently use any third-party cookies on this website. Should this change, this policy will be updated accordingly.

6. Managing cookies in your browser

Most browsers allow you to:

• view stored cookies
• delete cookies
• block cookies
• use private browsing modes

Blocking all cookies may affect website functionality. For guidance, visit your browser's help section or aboutcookies.org.

Our cookie banner is designed to be accessible and can be navigated using a keyboard or assistive technologies.

7. Contact us

If you have any questions about this Cookie Policy, please contact us:

• Firm name: HKB Wiltshires
• Address: 21 Hall Quay, Great Yarmouth, Norfolk, NR30 1HP
• Email: info@hkbw.co.uk
• Website: hkbwiltshires.co.uk

8. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation or our use of cookies. Any updates will be posted on this page.